RENTILIUM PRIVACY POLICY

At Rentilium, we are dedicated to protecting your privacy and ensuring a secure experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our AI-powered SaaS ERP platform. Our platform is designed to streamline property management for landlords, property managers, and tenants in the real estate rental industry.

By using Rentilium or engaging with our platform, you consent to the terms outlined in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

By using the Rentilium Application, you agree to the practices described in this Privacy Policy. Please read it carefully and contact us with any questions.

What Information Does Rentilium Collect?

We collect information necessary to deliver and enhance our services. This includes:

Information You Provide Directly

• Account Information: Name, email address, phone number, and password when you register.
• Financial Information: Bank details, payment preferences, and transaction data when processing payments.
• Property Data: Rental agreements, tenant/landlord details, property addresses, maintenance requests, and related data.
• Communication Records: This encompasses documentation of your interactions with us, including but not limited to phone calls, emails, messages, or other forms of correspondence. These may relate to feedback, comments, inquiries, issue reports, customer support requests, or any other communications you share with us.

Information We Collect Automatically

• Usage Data: This pertains to information gathered and processed about your activities on the Platform. It includes, but is not limited to, details of your search queries, intent data, account preferences, timestamps of your access, duration of visits to specific pages, and insights into your interests and preferences inferred from your engagement with the Platform.
• Device Information: Details about the device used to access our Platform, including its make and model, operating system and version, browser type, IP address, and other diagnostic data to ensure compatibility and optimize performance.
• Geolocation Data: Data related to your geographic location, gathered via the location services enabled on your device. This information is utilized to support and enhance location-specific functionalities on our platform, such as tailored property recommendations, location-based searches, or navigation features.

Information from Third Parties

• Third-Party Accounts: If you link external platforms (e.g., Google, Facebook), we receive limited profile data as per their privacy settings.
• Service Providers: Payment processors or identity verification services may share information required to process your transactions.

How Does Rentilium Process Your Information?

• Provide core app functionalities, including account creation, property management, lease processing, maintenance tracking, and financial reporting.
• Improve operational efficiency by analyzing app performance and identifying areas for enhancement.
• Deliver personalized experiences by understanding your preferences and tailoring features accordingly.
• Communicate updates, promotional offers, and policy changes.
• Comply with legal obligations, including fraud prevention and regulatory reporting.

When and With Whom Is Information Shared?

Rentilium ensures your data is shared responsibly and only in these circumstances:

a) Service Providers

• We share data with trusted partners who help us operate and maintain our services, including:
• Cloud storage providers to securely host and manage your data, ensuring its safety, reliability, and accessibility while using our platform.
• Trusted payment Service Providers to securely process payments and facilitate financial transactions on our platform. These providers handle sensitive payment details, such as billing information, to ensure smooth, encrypted, and compliant transaction processing.
• Third-party analytics providers to understand user interactions, track usage patterns, and gain insights into how our platform is used. This helps us improve functionality, enhance user experience, and optimize content and features. The data shared is typically anonymized and aggregated to ensure privacy while identifying trends for better service delivery.

b) Legal Compliance

• We disclose your information when required to:
• Comply with legal processes, such as court orders or law enforcement requests.
• Protect our legal rights, resolve disputes, or enforce our terms of service.

c) Business Transactions

In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity. You will be notified of any such changes.

d) With Your Consent

We share your data with third parties only when you authorize it, such as enabling integrations with external tools.

Cookies

a) What Are Cookies?

Cookies are small text files stored on your device to improve your experience. We also use similar technologies like web beacons and pixel tags.

b) Why We Use Cookies

We utilize various types of cookies to enhance your experience on our platform. Essential cookies are crucial for the app's core functionality, such as enabling secure login and ensuring smooth operation. Performance cookies allow us to track the app's performance, diagnose issues, and make improvements. Analytics cookies gather information about user behaviour, helping us optimize features and tailor the app to your needs. Advertising cookies are used to display personalized advertisements based on your interests, ensuring that the ads you see are relevant to you. Together, these cookies provide a more efficient and customized user experience.

c) Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the app's performance.

How Does Rentilium Protect Your Information?

We are committed to safeguarding your personal information and have implemented stringent measures to protect it from unauthorized access, alteration, misuse, or disclosure. These measures include encryption, firewalls, secure servers, and controlled access mechanisms. While we adhere to recognized industry standards and best practices to maintain the security of your data, it is important to note that no system of electronic storage or transmission over the internet can be entirely secure. Therefore, we cannot guarantee the absolute security of your information despite our best efforts.

International Data Transfers

Your information may be stored or processed outside your country of residence, including in India. By using Rentilium, you consent to such transfers.

Information from Minors

Rentilium is designed for individuals aged 18 and above. We do not knowingly collect information from minors. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

Your Privacy Rights

If you are located in India, our collection, use, disclosure, and processing of your personal data is governed by the Digital Personal Data Protection Act, 2023 (DPDP Act). You are entitled to access, amend, update, or request the deletion of your personal data at any time. We will promptly acknowledge your request and respond within the legally required timeframe. While we will strive to honor your request, please note that certain data may need to be retained to comply with legal obligations or for legitimate business purposes. Such retention will align with applicable regulations to ensure adherence to legal requirements and support our operational processes. For additional guidance on making these requests, please consult the contact details and procedures listed below. To exercise these rights, contact us at support@rentilium.com . We may verify your identity before processing requests.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to users through app notifications or email. Continued use of the app after such updates constitutes acceptance of the revised policy.

1. Policy Amendments and Customer Notification

• We reserve the right to amend this Privacy Policy periodically to reflect changes in our practices, legal obligations, or service offerings.
• Customers will be informed of any such changes through email, in-app notifications, or other direct communication methods.
• We encourage you to review updates to stay informed.

2. Confidentiality of Customer Information

• We are committed to maintaining the confidentiality of your information and will:
• Keep all Customer Confidential Information strictly confidential.
• Not disclose Customer Confidential Information to any third party without your prior written consent, and then only under confidentiality conditions no less strict than those outlined here.
• Apply at least a reasonable degree of care, similar to what we use for our own confidential information.
• Act in good faith at all times concerning Customer Confidential Information.
• Not use or allow the use of Customer Confidential Information for any purpose other than the one expressly agreed upon.

3. Disclaimer on Unforeseen External Risks

While we take industry-standard technical and organizational measures to protect your data, we are not liable for damages arising from circumstances beyond our control, including but not limited to:

• Malware or virus infections
• Cyberattacks or unauthorized access
• System failures
• Disruptions in internet or telecom networks
• Other similar uncontrollable situations

4. Force Majeure Clause

Rentilium shall not be held responsible for any delay or failure in performance of obligations under this policy if such delay or failure results from:

• An event, or a series of related events, that is outside the reasonable control of the affected party, which may include but is not limited to:
• Failures of the internet or any public telecommunications network
• Hacker attacks, denial of service attacks, or malicious software infections
• Power outages or industrial disputes affecting third parties
• Changes to the law or governmental restrictions
• Natural disasters such as fires, floods, or earthquakes
• Epidemics, pandemics, or public health emergencies
• Riots, terrorist attacks, or acts of war

How to Contact Us Regarding Privacy Policy?

• Email: support@rentilium.com
• Postal Address: B-23 Sector 63 Noida, Uttar Pradesh-201301, India